At Dazmori, we are dedicated to offering stylish, carefully selected women’s dresses designed for everyday wear, special occasions, celebrations, and effortless elegance. Our dress selection may include maxi dresses, midi dresses, mini dresses, casual dresses, evening dresses, and other women’s fashion styles. We aim to maintain dependable quality standards so that customers can shop with confidence.
1. Warranty Coverage
Eligible women’s dresses purchased directly from Dazmori are covered by a 30-day quality assurance warranty, starting from the date the order is delivered.
This warranty applies to manufacturing-related faults, including:
- Production defects or manufacturing faults affecting the dress.
- Loose, broken, incomplete, or defective stitching and seams.
- Faulty buttons, zippers, hooks, clasps, snaps, ties, drawstrings, or other fastening components under normal use.
- Fabric defects that significantly affect the garment’s appearance, fit, comfort, or intended function.
- Defective straps, sleeves, cuffs, collars, waistbands, linings, or adjustable components.
- Manufacturing issues affecting prints, embroidery, lace, trims, pleats, ruffles, bows, decorative details, or other design elements.
- Products that arrive with damage caused during the manufacturing or production process.
2. Items Not Covered by the Warranty
The Dazmori warranty does not cover damage, deterioration, or changes resulting from:
- Normal wear and tear caused by regular use.
- Incorrect washing, drying, ironing, steaming, or general garment care.
- Shrinkage, fading, stretching, pilling, wrinkling, or colour transfer caused by failure to follow care instructions.
- Accidents, misuse, excessive force, rough handling, or unsuitable storage.
- Damage caused by jewellery, sharp objects, pets, cosmetics, perfumes, deodorants, chemicals, or other external factors.
- Repairs, alterations, tailoring, hemming, or modifications completed after delivery.
- Incorrect size selection, personal fit preferences, or changes in body measurements.
- Natural differences in fabric texture, print placement, stitching detail, or colour between production batches.
- Loss, theft, deliberate damage, misuse, or neglect.
These exclusions apply only to our voluntary 30-day quality assurance warranty and do not restrict any statutory rights relating to defective or non-conforming products.
3. How to Make a Warranty Claim
If you believe that your dress contains a manufacturing defect, please contact Dazmori customer support within the applicable 30-day warranty period.
To help us review your claim efficiently, please provide:
- Your full name.
- Your order number.
- The name or description of the affected dress.
- A clear explanation of the problem.
- Photographs showing the complete dress and close-up images of the affected area.
- Any additional information reasonably requested by our customer support team.
Warranty claims may be delayed if the information or images provided are incomplete or do not clearly show the reported issue.
You can submit your claim by emailing contact@dazmori.com.
4. Warranty Review and Available Solutions
After reviewing your warranty claim, Dazmori may offer one of the following solutions depending on the nature of the defect, available evidence, product availability, and applicable law:
- A replacement product.
- A partial refund.
- A full refund.
- Store credit for a future purchase, where accepted by the customer.
- A repair where suitable and reasonably available.
- Another fair and appropriate solution based on the circumstances.
The final solution will be determined after the warranty claim and supporting evidence have been assessed, subject to any remedies the customer is entitled to under applicable law.
Where a replacement is approved but the original style, size, or colour is unavailable, Dazmori may offer an alternative product, store credit, or refund, subject to the customer’s statutory rights.
5. Warranty Assessment Time
Warranty claims are generally reviewed within 3–5 business days after all required information, photographs, and supporting details have been received.
More complex cases may require additional review time, particularly where further information, inspection, or confirmation from a supplier or shipping partner is required.
Once a decision has been made, Dazmori will send the outcome and any relevant instructions to the email address associated with your order.
6. Statutory Consumer Rights
This 30-day quality assurance warranty is a voluntary commercial benefit provided in addition to your statutory consumer rights.
It does not replace, reduce, or limit any mandatory legal guarantee or remedy available under applicable consumer protection legislation. Customers may exercise their statutory rights even after the voluntary 30-day warranty period has ended, where applicable.
7. Contact Information
If you have any questions about this Warranty Policy or wish to submit a warranty claim, please contact us:
Store: Dazmori
Business Owner: Martina Valente
Address: Via Pistoiese 890L, 59100 Prato Prato, Italy
Email: contact@dazmori.com
Phone: +39 335786557