1. How long does delivery take?
Orders are generally processed within 1–2 business days after payment has been successfully confirmed.
After dispatch, the estimated delivery times are:
- European Union and Switzerland: 8–10 business days.
- United Kingdom: 6–10 business days.
- South Africa: 8–12 business days.
These delivery periods are estimates only. Actual delivery times may vary because of customs procedures, courier delays, public holidays, severe weather, seasonal demand, transportation disruptions, or other circumstances outside our reasonable control.
2. Does Dazmori offer free shipping?
Yes. Dazmori provides free standard shipping on qualifying orders over €30.
For orders below €30, the applicable shipping charge is calculated automatically and displayed during checkout before payment is completed.
3. How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and tracking link.
Please allow a short period for the tracking information to become active in the carrier’s system.
If you have not received your tracking information within 48 hours after dispatch confirmation, please contact us at contact@dazmori.com.
4. Which payment methods do you accept?
Depending on your country, device, and available checkout options, Dazmori may accept:
- Visa.
- Mastercard.
- American Express.
- PayPal.
- Apple Pay.
- Google Pay.
- Shop Pay.
- Other supported credit cards, debit cards, or digital wallets.
Payments are processed securely through trusted third-party payment providers. Dazmori does not store your complete payment card information.
5. Can I change or cancel my order?
We may be able to change or cancel your order if it has not yet entered processing, fulfilment, or shipment.
Please contact us as soon as possible at contact@dazmori.com and include your order number and requested change.
Although we will make reasonable efforts to assist you, changes and cancellations cannot be guaranteed once order preparation has begun.
After dispatch, an order can no longer be modified or cancelled through the shipping process. An eligible return may still be requested according to our Return & Refund Policy. Any applicable statutory withdrawal rights remain unaffected.
6. What is your return policy?
Dazmori offers a 60-day satisfaction guarantee on eligible purchases.
If you are not satisfied with your dress, you may request a return within 60 days of delivery, provided that the product meets the eligibility conditions described in our Return & Refund Policy.
Returned items should generally be unworn, unwashed, unaltered, and in their original condition, with original labels or packaging included where applicable. These conditions apply to our voluntary return guarantee and do not restrict statutory consumer rights.
7. How do I request a return?
You may submit a return request through your customer account, where available, or by contacting the Dazmori customer support team.
Please email contact@dazmori.com and provide:
- Your full name.
- Your order number.
- The dress or dresses you wish to return.
- The reason for your return, where required for the voluntary return guarantee.
- Photographs where the item is damaged, defective, or incorrect, where reasonably available.
Our support team will review your request and provide the applicable return instructions.
8. Do European Union customers have a right of withdrawal?
Yes. Consumers residing within the European Union may have a statutory 14-day right of withdrawal under applicable consumer protection legislation.
The withdrawal period generally starts on the day you, or a person nominated by you, receives the order.
This statutory right is separate from and additional to our voluntary 60-day satisfaction guarantee.
9. How can I exercise my right of withdrawal?
Where available, you may submit an electronic withdrawal request by selecting the “Withdraw from Contract” option within your customer account or order details page.
After submitting the electronic request, you will receive an acknowledgement confirming that Dazmori has received it.
You may also exercise your withdrawal right by emailing contact@dazmori.com with:
- Your full name.
- Your order number.
- The email address used for the order.
- A clear statement confirming that you wish to withdraw from the purchase.
10. When will I receive my refund?
For returns under our voluntary satisfaction guarantee, Dazmori will inspect the returned dress and notify you whether the return has been approved.
If approved, the refund will be issued to the original payment method in accordance with our Return & Refund Policy.
For a valid statutory withdrawal, refunds will be processed within the legally required timeframe. Where permitted by law, reimbursement may be withheld until we receive the returned goods or you provide evidence that they have been sent back.
Your bank, card issuer, or payment provider may require additional business days to display the funds in your account.
11. What should I do if my dress arrives damaged, defective, or incorrect?
If your order arrives damaged, contains a manufacturing defect, or includes the wrong dress, please contact Dazmori as soon as possible, preferably within 7 days of delivery. This is a recommended reporting timeframe and does not limit your statutory rights.
Please email contact@dazmori.com and include:
- Your full name.
- Your order number.
- A clear description of the problem.
- Photographs showing the complete dress, where reasonably available.
- Close-up photographs clearly showing the affected area, where reasonably available.
- Photographs of the packaging or shipping label where relevant.
Depending on the circumstances, product availability, and applicable law, Dazmori may offer:
- A replacement product.
- A partial refund.
- A full refund.
- Store credit, where accepted by the customer.
- Another appropriate solution consistent with applicable consumer rights.
12. Do you offer direct exchanges?
Dazmori does not currently offer direct exchanges under its voluntary return process.
If you need a different size, colour, design, or style, you may return the eligible original dress for a refund and place a new order for your preferred item.
This process helps ensure that the replacement dress is available and can be dispatched without waiting for the original return to be completed.
This policy does not restrict any statutory right to a replacement or other remedy for defective or non-conforming goods.
13. Which products cannot be returned?
Certain products may be excluded from voluntary returns or statutory withdrawal where permitted by applicable law, including:
- Personalised or customised dresses made to the customer's specifications, where a legal exception applies.
- Sealed hygiene-sensitive products after the protective seal has been opened, where a legal exception applies.
- Dresses that have been worn, washed, altered, tailored, stained, or damaged beyond what is reasonably necessary to inspect them, subject to applicable consumer rights.
- Products returned without required labels, accessories, or packaging where their absence affects eligibility under our voluntary return guarantee.
- Final-sale products where exclusion from the voluntary return guarantee is clearly stated and legally permitted.
Statutory rights relating to withdrawal and defective, damaged, incorrect, or non-conforming products are not affected by voluntary return exclusions.
Please review our Return & Refund Policy for complete information about eligibility and legal exceptions.
14. Does Dazmori provide a warranty?
Yes. Eligible women’s dresses purchased directly from Dazmori are covered by a 30-day quality assurance warranty beginning on the delivery date.
The warranty covers manufacturing-related defects such as:
- Faulty stitching or defective seams.
- Broken buttons, zippers, hooks, clasps, snaps, ties, drawstrings, or other fasteners.
- Fabric defects affecting the appearance, comfort, fit, or function of the dress.
- Defective straps, sleeves, cuffs, collars, waistbands, linings, or adjustable details.
- Manufacturing issues affecting lace, embroidery, prints, trims, pleats, ruffles, bows, or other decorative details.
The voluntary warranty does not cover normal wear and tear, accidental damage, misuse, improper washing, unsuitable storage, alterations, incorrect sizing, or damage caused by external factors.
This 30-day warranty is additional to, and does not replace or limit, any statutory legal guarantee or consumer remedy.
15. How do I submit a warranty claim?
To submit a claim under our voluntary quality assurance warranty, contact contact@dazmori.com within the applicable 30-day warranty period.
Please provide your order number, a detailed description of the issue, and clear photographs showing the complete dress and affected area, where reasonably available.
Warranty claims are generally reviewed within 3–5 business days after all reasonably requested information has been received.
The 30-day claim period applies only to our voluntary warranty. Any statutory rights available for defective or non-conforming products remain unaffected.